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Shipping and Delivery Policy

Last updated: 3rd April 2026

At Layered Works, we aim to dispatch and deliver your order as quickly and smoothly as possible. This Shipping and Delivery Policy explains how we handle order processing, dispatch, delivery and any issues that may arise.

1. Order processing

Orders are processed after payment has been received in full.

As many of our products are 3D printed or prepared to order, processing times may vary depending on:

We will always aim to process orders within a reasonable timeframe.

2. Dispatch times

We aim to dispatch orders within the estimated timeframe shown on the website or product page where possible.

Please note that dispatch times are estimates only and may vary during busy periods or where products are made to order.

If there is a significant delay to your order, we will aim to contact you using the email address provided at checkout.

3. Delivery times

Delivery timeframes begin after your order has been dispatched, not when it is placed.

Estimated delivery times may vary depending on:

Delivery estimates are not guaranteed.

4. Delivery address

It is the customer’s responsibility to ensure that all delivery details entered at checkout are accurate and complete.

We cannot be held responsible for delays, failed deliveries or losses caused by incorrect or incomplete address information supplied when ordering.

If you notice an error in your address, please contact us as soon as possible at:

ku.oc.skrowdereyal@tcatnoc

5. Delivery services

Orders may be sent using a selected postal or courier service depending on the size, weight and destination of the parcel.

We reserve the right to choose the most suitable delivery method for each order unless a specific service has been offered and selected at checkout.

6. Missed deliveries

If a delivery attempt is missed, the courier may:

It is the customer’s responsibility to follow any tracking updates or delivery instructions provided by the courier.

If an item is returned to us due to a missed delivery or failure to collect it, we may ask the customer to pay any additional delivery costs before the order is resent.

7. Delays in transit

While we aim for all orders to arrive promptly, we are not responsible for delivery delays caused by:

If your parcel appears delayed, please contact us and we will do our best to help.

8. Lost parcels

If you believe your parcel has been lost, please contact us at ku.oc.skrowdereyal@tcatnoc with your order number and full details.

We may need to allow a reasonable amount of time for the courier to complete delivery or investigate the parcel before confirming that it has been lost.

Where appropriate, we will work with the courier to investigate and, if necessary, offer a suitable resolution.

9. Damaged deliveries

If your parcel arrives damaged, please contact us within 48 hours of delivery.

Please include:

This will help us assess the issue and resolve it as quickly as possible.

10. Incorrect items

If you receive the wrong item, please contact us as soon as possible at ku.oc.skrowdereyal@tcatnoc.

Please include your order number and details of what was received so we can review the issue and arrange an appropriate solution.

11. Delivery locations

Please check the website or checkout page for the areas we currently deliver to.

If we are unable to deliver to your location after an order has been placed, we will contact you and issue a refund where appropriate.

12. Customs and import charges

For orders sent outside the UK, customs duties, taxes or import charges may apply depending on the destination country.

These charges are the responsibility of the customer unless clearly stated otherwise.

13. Contact us

If you have any questions about shipping or delivery, please contact:

Layered Works

ku.oc.skrowdereyal@tcatnoc